ILP Complaints Tripled in a Year. MAS Just Responded.
MAS now classifies every ILP as a complex product. FIDReC ILP complaints tripled in a single year — from an average of 83 to 211 in 2024. Here's what changed and why it matters.

TL;DR — What to Check
- All ILPs will be classified as "complex products" — MAS confirmed this on 15 May 2026. The effective date is pending legislative amendments. The industry has indicated at least 12 months will be needed to implement the changes.
- A new ILP-specific Product Highlights Sheet (ILP-PHS) is coming — It must include a diagram showing the amount invested after charges are deducted. The heading band will change from yellow to red, with the words "This is a COMPLEX product."
- Mandatory financial advice is being removed for most buyers — On execution-only platforms, investors will receive a pre-transaction alert instead of mandatory advice.
- "Selected Clients" still receive mandatory advice — If you meet at least two of three criteria (aged 62+, not proficient in English, below GCE O/N level qualifications), you must receive advice unless you pass the Customer Knowledge Assessment (CKA) and opt out.
- FIDReC ILP complaints rose from 83/year average to 211 in 2024 — according to the MAS parliamentary reply cited above.
What Did MAS Announce About Investment-Linked Policies in May 2026?
On 15 May 2026, MAS published its response to feedback on proposals first consulted on in July 2025, confirming three changes.
All ILPs will be classified as complex products. An ILP is a life insurance policy where premiums purchase units in investment sub-funds, with the policy's cash value moving with fund performance. Previously, an ILP's classification depended on the underlying sub-fund. Under the new framework, all ILPs carry the complex label regardless of what the sub-funds hold.
A new ILP-specific Product Highlights Sheet (ILP-PHS) will be required. Currently, ILP buyers receive a PHS for each sub-fund but no single document showing the ILP's own fee layers — insurance charges, platform fees, and surrender charges on top of fund-level fees. The new ILP-PHS must include a diagram showing the amount invested after all charges. The heading band changes from yellow to red, with a statement reading "This is a COMPLEX product."
Mandatory financial advice is being removed for most investors on execution-only platforms. Instead, investors receive a pre-transaction complexity disclaimer. The exception: "Selected Clients" — those who meet at least two of three criteria (aged 62+, not proficient in English, below GCE O/N level qualifications) — must still receive full advice unless they pass the CKA and opt out.
MAS will consult on legislative amendments at a later date. The industry has indicated at least 12 months will be required.
Why Did FIDReC ILP Complaints Triple in One Year?
FIDReC handled 211 ILP-related cases in 2024, up from 55 in 2023. In the first half of 2025, the count reached 57 — already exceeding the 2023 full-year figure.
FIDReC Chief Executive Eunice Chua stated that during mediation sessions, FIDReC found that most consumers do not understand what an ILP is. According to Chua, many of the complaints pertain to market misconduct — practices such as mis-selling, misrepresentation, inadequate disclosure about ILP products, or giving inappropriate financial advice. (Source: Straits Times, September 2025, via Singapore Law Watch)
The complaint spike coincided with a surge in ILP sales. According to the same Straits Times report, ILP sales grew by 72% from 2022 to 2024, driven by a category of wealth accumulation-focused ILPs known in the industry as "101 ILPs" — products where the insurance coverage is 101% of the investment value or total premiums paid, whichever is higher.
A fee analysis by Providend, a fee-only advisory firm, found that ILP fee structures involve multiple layers: policy fees (which can reach 2.5% per annum on total account value during the lock-in period), fund-level management fees, and surrender charges that apply if the policyholder exits early. These layers are disclosed across separate documents — which is the gap the new ILP-PHS is designed to close.
What Does This Mean for Existing ILP Policyholders?
There are three areas where existing policyholders may see changes over time.
Will I receive the new ILP-PHS for my existing policy? MAS has not specified whether the new ILP-PHS will be issued retrospectively for policies already in force. If it is, it would be the first time many existing policyholders see a single document showing the ILP's total fee layers — insurance charges, platform fees, and fund-level fees — in one place.
Does the removal of mandatory advice affect how my existing ILP was sold? The advice rules that applied at the time of your purchase remain the relevant standard. If your ILP was sold through a financial adviser, that adviser was responsible for assessing suitability under the rules in force at the time. If you purchased on an execution-only platform, the platform was required to ensure you met the applicable Customer Knowledge Assessment (CKA) requirements.
Can I file a complaint about an ILP I already hold? FIDReC handles disputes between consumers and financial institutions regardless of when the policy was purchased. If you have a dispute about the sales process, disclosure, or fees on an existing ILP, you can file a claim at fidrec.com.sg. The jurisdictional limit is S$100,000 for individuals.
When Will the MAS ILP Complex Product Rules Take Effect?
MAS will consult on the legislative amendments needed to implement these changes. The industry has indicated at least 12 months of transition time will be required from the issuance of the legislative instruments. InsureIQ will cover the legislative consultation when it is published.
Next week, InsureIQ Editorial will publish a practical follow-up: a plain-English breakdown of ILP fee structures and how the new ILP-PHS compares to what policyholders currently receive. Sign up for The Fine Print to get it in your inbox the day it goes live.
This article is for informational purposes only and does not constitute financial advice. Policy terms vary by insurer and plan. Always refer to your specific policy document for exact coverage details.
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